Refund policy

Refund & Return Policy

At Perfume Valley, customer satisfaction is our priority.

Return Eligibility

You may request a return or replacement within 7 days of receiving your order if:

The product was damaged during delivery.

You received the wrong product.

The product is significantly different from what was advertised on our website.

Non-Returnable Items

Returns or refunds are not accepted if:

The product has been opened or used.

The customer changes their mind after delivery.

The damage is caused by improper handling after delivery.

How to Request a Return

Please contact us within 7 days of receiving your order.

Email: valuevalleystore@gmail.com

Phone: +92 371 7072004

Please include:

Your Order Number

Photos of the damaged or incorrect product

A brief explanation of the issue

Refund Process

Once your request is approved, we will:

Send a replacement product, or

Process your refund using the original payment method where applicable.

Refunds are typically processed within 5–10 business days after approval.